Set up payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might demand to set up a problem with your payments profile.

Discover the result you're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this message. Endeavor these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting additional data to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing accost for your payment method (such as a credit card) matches the accost recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and endeavour the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop reckoner, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If y'all're using guest checkout when the fault occurred:
    • Try signing in to an existing Google account and placing the order over again.
    • Endeavor creating a new Google account if you don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired carte"

Check to see if your payment method is up to appointment. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Delight use another form of payment."

Note: These steps also apply if y'all come across the error message "Your payment didn't go through. Please attempt a unlike payment method or endeavour over again subsequently."

Effort the following:

  1. Check to meet if your payment method is upward to engagement. If it isn't, update it in the Payments center, then effort your purchase again.
  2. Make sure you have enough money in your business relationship for the purchase.
  3. If y'all're still having issues, contact your banking company to see if in that location's a problem with your business relationship.
  4. Attempt making the purchase once more with a dissimilar payment method.

"Your payment was declined due to an consequence with your business relationship"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a piddling more information to protect your account confronting fraud.
  • We demand a niggling more data to comply with EU police force (European customers only).

To prepare the issue, try the following:

  1. Go to the Payments center.
  2. Have action on any errors or requests in the payments centre.
    1. You might demand to verify your identity before you tin can buy anything through your Google Account.
  3. Make sure your proper noun, address, and payment data are up to date.

"Unable to process payment: Low menu balance"

You might non have plenty funds in your business relationship to make the payment. Check your business relationship balance or contact your banking company.

Ineligible or unavailable credit or debit card

Carte is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you lot can use information technology again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenAccuse carte du jour.
  4. Inside 2 days, you'll observe a temporary charge on your card argument forth with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long agone you tried to verify your carte du jour.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your card statement. You should notice a temporary accuse from Google called "GOOGLE Exam," with an viii-digit code.

Card is grayed out & says "card is ineligible"

You tin can't use this card for this purchase. Endeavour to make the purchase again with a unlike card.

If the carte du jour you desire to utilise isn't listed, follow the on-screen instructions to add a new carte du jour.

Airtight payments profile

Larn more near what to do if yous temporarily or permanently airtight your payments contour.

If you're even so having trouble, contact support.

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